“Deputy General Manager – HR”

Full Time
Lower Parel (W), Mumbai
Posted 4 years ago

Purpose of the role

–      To contribute in implementation of the HR strategy for the organization and administration of the HR Policies / Processes in the assigned zone/area

–  To provide operational support to the HR Regional Head of the given region in design, development and institutionalization of new HR initiatives / plans and ensure smooth roll-out within budgeted costs and agreed timelines

Profile Roles and Responsibilities

Areas of Responsibility & brief description

  1. HR Strategy & Policies Implementation:
  • Support Zonal/Regional HR Head in planning and implementation of key HR initiatives to help the organization become an Employer of Choice
  • Work with Business / Function Heads in execution of HR business plan / strategy; embed change into day-to-day working practice and organization culture so as to build a performance oriented organization.
  • Continuously supports review and improvement of the HR policies to reinforce organizational culture.
  • Provide inputs to the Zonal/Regional HR Head in developing solutions which enable successful retention strategies and solve capability gaps using internal/ external levers including development, resourcing, training and innovative stretch experiential opportunities.


  • 2. Recruitment & Selection: Full Implement recruitment solutions that enhance the

organization’s hiring capability of ‘Professional’ staff in alignment with the business objectives.

  • Monitor hiring of fixed term employees and trainees in line with overall organization requirements.
  • Contribute in assessment of manpower gaps for business units / departments based on the business plans and collectively explore both internal and external sourcing options for hiring in conjunction with the Global Resourcing team. Determine the feasible and cost effective option and initiate the sourcing process.
  • Support in development of innovative and effective means of assessing potential candidates so that the right person is selected for the job. Organize and conduct candidate interviews. Shortlist candidates and negotiate salary offer / terms of engagement.
  • Implement Talent Management initiatives and execute policies to retain high calibre talent.
  • Assist the Zonal/Regional HR Head and the Head – Human Resources team to design and implement innovative and progressive selection tools to meet current / future manpower requirements

3.            Employee Engagement

  • Design, develop and implement programs to continuously engage and motivate staff to achieve superior results in conjunction with the Talent Management team
  • Extend people agenda in the zone through employee coaching / counselling sessions, planning and execution of employee engagement initiatives across the zone.
  • Execute HR Connect initiatives to ensure constant interactions with employees and their respective superiors
  • Identify employee concerns / grievances / issues proactively, that may cause disruption in near future and initiate corrective actions.
  • Advice and assist Line Managers to implement the performance assessment program and in providing constructive employee feedback
  • Assist implementation of Reward & Recognition programs in the zone and monitor progress / effectiveness of these initiatives.
  1. Organizational Development: Full § Work with key stakeholders for implementation and roll-out

of various organizational building initiatives in their respective zones.

  • Lead the L&D need analysis and co-own implementation of Learning & Development activities for zone
  • Co-ordinate administration of the employee satisfaction survey and implementing of the recommendations emerging out of the exercise.

5.            Team Management

  • Hire the right talent and expertise needed to achieve department objectives. Ensures back-up talent is available.
  • Timely assessment of direct report’s performance, coaching and feedback
  • Identifies training and development needs for direct reportees; Does succession planning across hierarchies, uses career progression as a retention tool for high potential staff
  • Provides guidance and motivation to the team § Trains staff on the processes and policy
  • Delegation of work authority and execution

6.            Compliance & Audit

Ensure adherence to all applicable policies, procedures/ regulations and statutory requirements in respect of VACs / business operating in the zone

  • Ensure compliance to the all  HR Guidelines / standards set for the employees.
  • Ensure adherence to laid down processes to obtain good / acceptable audit rating, as and when assessed

Indicative KRA’s/Budgetary and Revenue Responsibilities

1.  Achievement of EBIT

  1. Rewards & Recognition initiatives
  2. Internal Customer Satisfaction ( ESAT Scores) 6.  Employee engagement
  3. Attrition control

Key Interactions within and outside of company


  1. Vendors Connected with HR
  2. Function (Recruitment, Background verifications, Payroll, HR SSC etc.)
  3.  HR Auditors & firms


  1. Heads of Departments across globe
  2. Employees (across levels)3.     HR Service Partner

    4.     Stakeholders

Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

Education: Minimum: Post – Graduate or global equivalent degree Additional: Certifications in HR

Experience: 5 – 12 years of relevant work experience in a Human Resources role Knowledge & Key Skills:

  • Excellent people assessment skills
  • Deep understanding of talent market, hiring trends and processes · Fair understanding of business (models, structure, products)
  • Excellent knowledge of ER environment, including relevant legislation
  • Well-developed understanding of the measurement and evaluation of HR activities with a focus on responding positively to a constantly changing environment to ensure that HR provides an efficient and effective service to its customers.
  • Strong Presentation skills
  • Good awareness of the external environment and leading edge “people practices” and approaches
  • Highly developed communication and influencing skills
  • Ability to envision, lead and motivate high performance oriented teams and individuals
  • Ability to guide, negotiate and influence
  • Superior verbal and written communication skills · Proficiency in MS Office

Competencies/Personal Attributes

Organizational Competencies

  1. Entrepreneurship
  2.  Quality & Service Orientation
  3. Teamwork & Collaboration
  4. Diversity Sensitivity
  5. Personal & Professional Development
  6. Delivering Results
  7. Communication

Functional Competencies

1. People Management Skills

2.  Interpersonal Skills

  1. Problem Solving Ability
  2.  Conflict management
  3. Influencing & Negotiating


Job Features

Job CategoryProcessing & Outsourcing
Weekends5 Days a week
Working hours9:30 AM - 6:30 PM

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